software development, debugging, odata service development, middleware integration tools & api management, system integration & optimization, agile methodologies (scrum, kanban), sdlc, business process modeling, requirement elicitation & documentation, user story creation, uat & test coordination, root cause analysis, stakeholder communication, end-to-end software lifecycle, digital transformation, project management, system design & documentation, sap cx & erp consultancy, crm & csm tools, campaign & loyalty management tools, process improvement & automation, jira & azure devops proficiency, ux/ui awareness technical/business analyst for all software applications